Interior Warranty
ZAKHAREF provides a LIMITED LIFETIME WARRANTY to the original purchaser of our polyurethane products. This warranty ensures that the polyurethane material will be free from manufacturer defects in material and workmanship under normal and expected use. The warranty applies exclusively to our polyurethane products and does not cover all products sold by ZAKHAREF. Other products may have their own manufacturer's warranty.
For inquiries, please contact us via email at info@zakharef.com and include the purchase invoice number.
ZAKHAREF also provides a LIMITED 5-YEAR WARRANTY to the original purchaser on the FINISH of our polyurethane products. This warranty guarantees that the FINISH on the polyurethane material will be free from defects under normal and expected use for five (5) years from the date of purchase. The warranty does not cover failure of a customer-applied finishing system caused by material incompatibility. Exterior paint must be applied to any products intended for outdoor use. If ZAKHAREF adhesive is not used during installation, the warranty will be voided. (Installation must be performed by ZAKHAREF's installation team).
- Polyurethane products are for decorative use only.
- Primed products must be finished with an additional layer of finish paint. The user is responsible for ensuring that the chosen finishing system is compatible with the primer/material.
- Products should be installed with non-corrosive fasteners and polyurethane-approved adhesives, following the installation instructions.
- Unprimed areas should not be exposed to UV light (sunlight).
- Polyurethane products should not be installed in areas where ambient or surface temperatures exceed 60°C (140°F).
- Polyurethane products should be stored flat, in a stable position, and at normal ambient temperatures to prevent deformation.
If the material proves to be defective and has been installed and maintained according to the requirements outlined above, the customer must contact ZAKHAREF in writing or by phone within 15 days of discovering the defect. ZAKHAREF may request digital images, a sample of the material, or a combination of both for evaluation. After reviewing the materials and installation methods, ZAKHAREF will determine whether replacement, repair, or a refund is appropriate. ZAKHAREF is not responsible for the cost of labor, transportation, or any other expenses associated with the purchase, use, and installation of the material.
This limited warranty does not cover damage resulting from mishandling during transportation, natural disasters, customer modifications, vandalism, misuse, abuse, improper maintenance, lack of reasonable care, or any other cause unrelated to manufacturer defects in workmanship or materials. No person or entity is authorized to change, modify, or amend the terms of this limited warranty in any manner.
This warranty applies exclusively to our polyurethane-based materials.
For assistance, contact:
+966555518123
info@zakharef.com